Managing Dir. | Brand Protection & CX Measurement
Rob is a Deloitte Advisory director, Deloitte & Touche LLP, and managing director of LRA by Deloitte. With more than 30 years of experience, Rob is a pioneer in the Customer Experience Measurement arena and helps shape strategy, awareness and process, and implements innovative services for clients in diverse industries. Rob is a contributor to a variety of trade magazines and actively participates in industry associations.