Principal | Deloitte Digital Strategy Leader
7900 Tysons One Place
Dr. Doug leads Deloitte Digital’s Social Business practice of Deloitte Consulting LLP, advising clients in areas related to social business, digital strategy, enterprise collaboration, gamification, and the adoption of emerging technologies. He helps clients develop digital and social strategies, deploy, obtain value from the leading customer engagement platforms, and leverage new digital technologies for business transformation, acceleration, and advantage.
Great customer care starts with social listening